Data Protection Document

9bde Privacy Policy — Your information is completely safe with us

Every piece of information you share with 9bde is held to the highest security standards. This page clearly explains what data is collected, why it is collected, and how it is kept safe.

Last Updated: January 2026
SSL
256-bit Encryption
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Sale of Data to Third Parties
24/7
Security Monitoring
GDPR
High-Quality Security Policy

Our core principles for privacy protection

6 key ways 9bde keeps your personal information secure

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End-to-end encryption

All your data is secured with 256-bit SSL encryption. Every transaction and login session is conducted through a fully encrypted channel.

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Data Is Not Sold

9bde never sells your personal information to advertisers or third parties. Your data is used solely to provide your service.

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Transparent Data Use Policy

What data is collected and why — everything is clearly stated on this page. There are no hidden agendas.

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Secure Data Storage

Your data is stored on secure servers. Firewalls and multi-layer security measures are in place to prevent unauthorized access.

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Right to Correct Information

You can contact our support team at any time to view, correct, or delete your personal information.

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KYC Data Protection

Documents submitted for identity verification are kept strictly confidential and used only when required by regulatory authorities.

1. Introduction

Effective date: January 2026

9bde is a leading online gaming and entertainment platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy applies to all users of the 9bde website and app, and explains how we handle your information.

By accessing or using the 9bde platform, you agree to this Privacy Policy. If you have any questions, please reach out to our support team directly.

9bde's commitment: We never sell your personal information to advertisers or marketing companies. Protecting your privacy is our foremost responsibility.

2. What Information We Collect

Various types of information are collected when you register and use 9bde services. See the table below for full details:

Data Type Example Why it is collected
Identity Information Name, date of birth, national ID For KYC verification and age confirmation
Contact Information Mobile number, email address For account verification and support
Financial information Mobile banking number, transaction history To process deposits and withdrawals
Device Information IP address, device model, OS For security and fraud prevention
Usage Data Game history, login times, preferences To enhance your experience and deliver personalized service
Cookie information Session ID, preferred language To maintain website functionality

All data collection is voluntary. However, withholding certain information may limit your ability to access the full range of 9bde's services.

3. How Your Information Is Used

9bde uses your information only for the purposes stated below. We do not use your data for anything beyond what is described here.

  • To create and manage your account and verify your identity.
  • To process deposits, withdrawals, and other financial transactions.
  • To provide customer support and resolve your complaints and inquiries.
  • To send bonuses, promotions, and personalized offers — but only with your consent.
  • To ensure platform security and prevent fraud and misuse.
  • To promote responsible gaming and assist with setting limits when needed.
  • To meet legal obligations and respond to requests from regulatory authorities.
  • To improve the quality and performance of the 9bde app and website.

Regarding marketing communications: if you no longer wish to receive promotional messages from 9bde, you can opt out at any time by contacting support.

4. Who Your Information Is Shared With

9bde does not sell your information. It may be shared with trusted partners only in limited circumstances:

  • Payment Providers: Mobile banking services (e.g., bKash, Nagad) receive only the minimum data required to verify transactions.
  • Technology Partners: Server hosting and security service providers operate under contractual agreements.
  • Legal authorities: Data may be disclosed in response to a valid court order or government request under the laws of Bangladesh.
  • Fraud Prevention: We may collaborate with anti-fraud organizations to ensure financial security.

9bde will never: Your data is never sold or rented to advertising companies, marketing agencies, or any third parties.

6. Data Protection Measures

9bde follows the highest industry standards to protect your data. Our security framework operates across multiple layers:

  • 256-bit SSL/TLS Encryption: Every data transfer is encrypted.
  • Two-Factor Authentication (2FA): Extra security for your account.
  • Firewall & DDoS Protection: Servers are protected against cyber attacks.
  • Regular Security Audits: Third-party experts regularly audit and test our systems.
  • Restricted Staff Access: Only authorized personnel have access to your data.
  • Data Backup: A secure, encrypted backup system is active at all times.

In the event of a data breach, 9bde will promptly notify affected users in accordance with applicable law and take all necessary remedial action.

7. Your Rights Regarding Your Information

As a 9bde account holder, you are entitled to the following rights. Contact our support team to exercise any of them.

  • Right of access: The right to know what information we hold about you.
  • Right to Rectification: The right to request correction of inaccurate or incomplete information.
  • Right to Erasure: The right to request deletion of your data under certain conditions.
  • Right to Object to Processing: The right to opt out of your data being used for marketing purposes.
  • Data Portability: The right to receive a copy of your data.
  • Right to lodge a complaint: The right to file a complaint with the relevant authority regarding our data practices.

To exercise your rights, write to our support email. We aim to respond within 30 business days.

8. Privacy of Minors

9bde is strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

  • Age is verified at the time of registration.
  • Any account found to belong to a minor is immediately closed and all collected data is deleted.
  • Upon a parent or guardian's request, a child's data will be deleted promptly.

9. How Long We Retain Your Data

9bde does not retain data longer than required. Retention periods are as follows:

  • Account information: While your account is active and for up to 5 years after closure, as required by law.
  • Transaction History: 5–7 years in accordance with anti-money laundering regulations.
  • KYC documents: Up to 5 years after account closure, as required by regulatory authorities.
  • Cookie information: Cookies typically expire within 30 days to 1 year.
  • Support Contact: Retained for reference for up to 2 years after a issue is resolved.

Once the retention period expires, data is securely deleted or anonymized.

10. Changes to the Privacy Policy

9bde may update this Privacy Policy when necessary. For any changes, we follow the process outlined below:

  • For significant changes, advance notice will be sent to your registered mobile number or email.
  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Continued use of 9bde after any changes constitutes your acceptance of the updated policy.
  • Previous versions are available upon request from support.

Visit this page periodically to stay informed about policy updates. If you have any questions or concerns, our support team is always ready to help.

Start Gaming Safely at 9bde

Your data is fully protected. Join 9bde today and enjoy the best online gaming experience in Bangladesh.

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